Privacy Policy

1. Who We Are

Rork Design Inc. is a Canadian design studio providing branding, website design, digital product design, and related creative services.

In this policy, "Rork Design," "we," "us," and "our" refer to Rork Design Inc.

For any privacy-related question or request, contact our Privacy Officer at:

Rork Design Inc.
Ontario, Canada
hello@rorkdesign.com

2. Information We Collect

We collect limited information necessary to operate our website, communicate with prospective clients, and improve our services.

Information you provide

When you submit a contact form or communicate with us, we may collect:

• Your name
• Email address
• Company or organization name
• Project details and other information you choose to share
• The date, time, and timezone of your submission
• The IP address used to send the form, so we can limit repeated submissions

We use this information to respond to inquiries, discuss potential projects, and provide our services.

Website usage information

If you accept analytics, we collect information about how you use our website. This may include:

• Pages visited
• Interactions with website elements
• Browser and device information
• General geographic information
• Session information
• Randomly generated identifiers

We do not include names, email addresses, or contact form contents in our website analytics.

3. How We Use Information

We use collected information to:

• Respond to inquiries and project requests
• Communicate with clients and prospective clients
• Provide and improve our services
• Understand website performance and usability
• Maintain website functionality and security
• Meet applicable legal obligations

We do not sell personal information. We do not use website analytics for targeted advertising.

4. Analytics and Cookies

We use Statsig, a third-party analytics platform, to understand how visitors use our website and to find ways to improve it. Statsig helps us measure activity such as page visits and interactions.

Our analytics are designed to measure website usage without directly identifying individual visitors. However, analytics technologies process technical information and pseudonymous identifiers, which may qualify as personal information under applicable privacy laws. We treat it that way.

Cookies and local storage

Our website may use cookies or similar browser storage technologies. They fall into two categories:

Essential storage is used to remember your privacy preferences and support necessary website functionality.

Analytics storage is used to understand website usage and improve performance. It is optional.

Your choices

When you first visit our website, you can accept or reject optional analytics through our consent dialog. We do not start optional analytics collection until you accept.

If you reject analytics, optional analytics collection stays disabled. You can change your choice at any time using the Cookie Settings link in our website footer. You can also manage or clear cookies and browser storage through your browser settings.

5. Third-Party Services

We work with third-party providers to operate our website and deliver our services. These may include:

• Statsig: website analytics and usage measurement
• Website hosting and infrastructure providers: website delivery, technical operations, and security
• Email and communication providers: receiving and responding to inquiries

These providers process information on our behalf as needed to deliver their services. We choose providers that handle information only for the purpose of providing those services to us.

6. How We Share Information

We do not sell or rent personal information.

We may share information with service providers when necessary to operate our website, communicate with you, or deliver requested services.

We may also disclose information when required by applicable law, or when reasonably necessary to protect our legal rights, our users, or our business.

7. Data Storage and Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy. In general:

• Inquiries that do not lead to a project are kept for up to two years.
• Client project and business records are kept for up to seven years, to meet accounting and legal obligations.
• Analytics data is kept only as long as needed to understand and improve our website.

When information is no longer required, we take reasonable steps to delete or anonymize it.

Some information may be processed or stored outside Canada, including in the United States, by our service providers (such as Statsig). That information may be subject to the laws of those jurisdictions.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent to optional data collection
• Request deletion of personal information, subject to legal requirements
• Ask questions or raise concerns about our privacy practices

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before processing certain requests.

If you are not satisfied with how we handle a privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites operated by others. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are intended for businesses and individuals seeking professional design services. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations. When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice of material changes.

13. Contact

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Privacy Officer
Rork Design Inc.
Ontario, Canada
hello@rorkdesign.com